EVERCROSS E1 ELECTRIC SCOOTER WON'T TURN ON OPTIONS

In the future my scooter showed an error that it wouldn't move after like 15m and I took the customer care number and known as them but nobody answered the call and I took the scooter in a tempo van on the showroom from where we bought the scooter after nine days nobody called me I went towards the showroom though the vehicle was not however repair